Shipping Policy

This policy is applicable to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

SHIPPING COSTS

We are currently on a fixed price shipping model with respect to product quantities and weight. Shipping prices will depend on cart and your location (US or International).

B. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

Transit time for US orders is 3-7 business days, international shipments can be 7-15 business days depending on the country.

The order cut-off time will be 12:00 PM Central (Texas) Monday through Friday. Domestic order handling time is 1-2 business days (Monday to Friday).

C. Delivery Terms

We use FedEx, UPS and USPS carrier to deliver the parcel product.

For freight, we use FedEx, UPS, SMT, R&L, Estes

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 12:00 PM Central Time (Texas) day of placing your order at info@gellyball.com or call us at  903-710-2200.

E. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations up to 12 PM Central time (on the date of order), we can make exceptions which should be on staff disposal or order status.

If an order has already been dispatched, please refer to our refund policy.

F. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please accept the parcel from the courier and get in touch with our customer service for a replacement or re-delivery. If the parcel has been delivered without you being present, please contact customer service for next steps.

WEBSITE SUPPORT EMAIL + ADDRESS HERE

info@gellyball.com

903-710-2200